Free Shipping Over $399

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Shipping policy

Shipping Policy

1) Order Processing Time

We typically process and ship orders within 1–3 business days after the order is placed (excluding weekends and holidays).
During major promotions, stock shortages, or force majeure events, processing may take longer. If this happens, we will notify you by email.

2) Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, the European Union, and other regions.
If shipping is not available to your address, you will see a notice at checkout.

3) Shipping Fees

  • Standard shipping: (e.g., $9.99)

  • Free shipping: Orders over (e.g., $399) qualify for free shipping

  • Final shipping costs are shown at checkout and may vary based on destination, package weight, and promotions.

4) Estimated Shipping Times (For Reference Only)

The timelines below refer to shipping transit time only and do not include processing time. Delivery may be affected by customs clearance, weather, flight schedules, peak seasons, and other factors.

  • United States: Standard 7–12 business days; Express 3–7 business days

  • Canada: 7–15 business days

  • United Kingdom / EU: 7–18 business days

  • Other regions: 10–25 business days

5) Order Tracking

Once your order ships, we will send an email with a tracking number. Tracking updates typically appear within 24–72 hours after shipment.

6) Duties & Taxes (International Orders)

International shipments may be subject to duties, import taxes, and customs clearance fees, which are typically the responsibility of the recipient.
If a package is returned or abandoned due to unpaid duties/taxes, we may be unable to refund any incurred shipping or handling fees (as applicable).

7) Address Changes

Please ensure your shipping address is complete and accurate. If delivery fails, is delayed, or is returned due to an incorrect or incomplete address, any resulting costs may be the buyer’s responsibility.
If you need to change your address, please contact us as soon as possible after placing your order (address changes are usually not possible once the order has shipped).

8) Lost or Delayed Packages

If tracking shows “Delivered” but you have not received your package, or if tracking has not updated for an extended period, please contact us within:

  • 7 days of the delivery

  • 30 days from the shipment date

We will assist in opening an investigation with the carrier and provide a resolution based on the investigation results (replacement/refund, where applicable).

9) Contact Us

For shipping-related questions, please contact: